FAQ's

No, you are free to order as many products as you wish. In fact, we even take bulk order requests online. However it’s advisable to contact us for special discounted quotation if you intend to buy more than 20 products all at once

We have a number of safe and easy ways to pay for your items ordered. All payments must be placed online via our website. On checkout, you will be prompted to make a secure online payment using using Visa, Mastercard, and American Express cards, or you can instead choose to pay with PayPal 

Orders placed on a weekday before 15h00 can be processed & dispatched (handed to courier facility) on the same day. Orders placed beyond 15h00 are guaranteed to be dispatched the next day. Orders placed on Weekends & Public Holidays are immediately processed, but are dispatched on the following working day 

Upon paying for your order online, you will receive an email notification and/or SMS notification updating you on your purchase/order immediately after your payment has received

Unfortunately, No. All orders must be placed online and paid for via our secure online payment gateway for quicker and effective order processing

We request you to please check the spam/junk folder of your mailbox as your email settings could have placed the notification into such a folder. Although it’s very rare, If you have not received an order confirmation notification yet, and you are sure you provided us with the correct email, then you can get in touch with us using our WhatsApp helpline to get help from our support team immediately

After placing the order, within 24hrs you will get a msg on your phone number or email id with tracking details, through which you can track the order. You can track the status of your order by entering either your order number or email on our online tracking portal  and our support team will get back to you shortly either through email and/or through our WhatsApp helpline

Organic products often contain fewer, and in some case no synthetic chemicals at all. They are formulated with plant-based ingredients, which can be gentle and natural

Organic products can sometimes be slightly more expensive due to the higher cost of sourcing organic ingredients and adhering to ethical and sustainable practices. Hence, the price variation depends on the specific product

Since we do not add sugar or artificial flavorings to our products, the nature of some herbs can be very bitter and difficult to swallow. You may put them in juice (preferably non-acidic) or water for flavoring or diluting

Its recommended to take most herbal products with a small amount of water 30 minutes before a meal or two hours after. This is for herbs such as capsules or organic tea to be assimilated into your body without interference from digesting food, caloric intake, etc.

Our products are strategically packed in unbranded shipping boxes specifically to safeguard your privacy and to make sure only you, the buyer can know the contents of the parcel

Although in some rare cases, a product may be temporarily out of stock, Its advisable for you contact us to get information on when the next stock will be available for that particular product

Yes we do. We are able to ship our products to 180+ countries worldwide, other than just South Africa. It’s important for you to select an appropriate shipping method at check for correct billing to your address. For details on rates and delivery options available, please see our shipping information

Our vegetable glycerin is from palm kernel oil, which contains Polyol (naturally occurring sugar). Polyol is more easily metabolized by the body than sorbitol and other alcohol sugars. In addition, glycerin does not result in an insulin response.

Your product does not need to be refrigerated but it is important to keep the product out of direct sunlight and keep the lid on when it is not being used. An already mixed herbal tea may be refrigerated if you wish to consume it at later time